Studies show that 56% of shoppers prefer Live Chat over other communication methods.
As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook fans, offer proactive chat invitations and many more.
Key benefits of using REVE Chat
Proactive chat: You can initiate chat sessions with your website visitors anywhere in your website to offer instant assistance.
Chat monitoring: REVE Chat allows to monitor how your agents are performing and check detailed chat conversations between your website visitors and agents in real-time.
Facebook chat integration: Facebook integration allows your customers to interact with you directly on your Facebook company page.
Make audio/video calls: Enable your website visitors to make audio/video calls directly to your customer support agents within the website itself.
Analytics: Includes detailed reporting and analytics that measure several aspects like the total amount of time spent by a website visitor on each chat and his geographic location, IP address, the overall activity of your agents, conversion tracking, track of transcript reports, monitoring chat history and many more.
Queuing: With this chat software handle chat requests efficiently when all your agents are busy. REVE live chat software gives information to website visitors regarding their waiting time in the chat queue
How to integrate REVE Chat with WHMCS?
For details integration process please visit WHMCS Integration.
For further assistance please feel free to chat with our support experts on www.revechat.com or mail us at [email protected].
As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook fans, offer proactive chat invitations and many more.
Key benefits of using REVE Chat
- A simple and highly customizable Live chat solution
- Get detailed information about each and every website visitor before initiating a chat.
- Live chat with multiple visitors simultaneously and hence reduce the need of additional resources.
- Receive valuable customer feedback during and after each live chat session and improve the quality of your service.
- Proactively engage to assist website visitors in real-time before they leave your website being frustrated.
Proactive chat: You can initiate chat sessions with your website visitors anywhere in your website to offer instant assistance.
Chat monitoring: REVE Chat allows to monitor how your agents are performing and check detailed chat conversations between your website visitors and agents in real-time.
Facebook chat integration: Facebook integration allows your customers to interact with you directly on your Facebook company page.
Make audio/video calls: Enable your website visitors to make audio/video calls directly to your customer support agents within the website itself.
Analytics: Includes detailed reporting and analytics that measure several aspects like the total amount of time spent by a website visitor on each chat and his geographic location, IP address, the overall activity of your agents, conversion tracking, track of transcript reports, monitoring chat history and many more.
Queuing: With this chat software handle chat requests efficiently when all your agents are busy. REVE live chat software gives information to website visitors regarding their waiting time in the chat queue
How to integrate REVE Chat with WHMCS?
- Download the REVE Chat addon module and unzip it then place in WHMCS>modules>addons directory.
- Next, login to your WHMCS admin panel. Go to ‘Setup’ and select ‘Addon Modules’ section from the drop down list.
- Find out REVE Chat on the list and click on the ‘Activate’ button.
- Once, it gets activated, click on the ‘Configure’ tab. Here you need to paste the ‘Account ID’ which you have got after signing up with REVE Chat.
- To get your Account ID login into your REVE Chat Dashboard. Go to Integration > Website Chat Script and from there, you will get your Account ID.
- Next, go back to the WHMCS admin panel and insert your Account ID. Finally, click on ‘Save Changes’ to complete the integration process.
For details integration process please visit WHMCS Integration.
For further assistance please feel free to chat with our support experts on www.revechat.com or mail us at [email protected].
